General conditions of Sale
Effective from 1 August 2018 for contracts concluded after that date. The following General Conditions of Sale regulate the offer and sale of products on this website shop.oliosalvagno.com (also, alternatively, the "Site"). The products and / or services purchased on the Site are offered and sold by the company SALVAGNO GIOVANNI FRANTOIO PER OLIVE With registered office in CONTRADA GAZZEGO, 1 - 37142 NESENTE VALPANTENA (VR) CF SLVGNN48R26L781U AND P-IVA 00132230236 (hereinafter, "shop.oliosalvagno .com ").
You can request any information and / or send communications and / or make complaints about sales, purchase orders, products, payments and shipments, by contacting the Customer Service of shop.oliosalvagno.com ("Customer Service"), with the procedures pursuant to art. 9.
1. Scope of application
1.1 The offer and sale of the products marketed on the Site ("Products") constitute a distance contract governed by Chapter I, Title III (articles 45 et seq.) Of Legislative Decree 6 September 2005, n. 206 ("Consumer Code") and Legislative Decree 9 April 2003, n. 70, containing the discipline of electronic commerce.
1.2 These General Terms and Conditions of Sale apply to all sales made by shop.oliosalvagno.com on the Website. Particular sales, such as, for example, those relating to vouchers in connection with the provision of the e-couponing service, may be governed by special conditions ("Special Conditions"). In these cases, the Special Conditions will be applied, together with these General Conditions of Sale, as far as compatible and as otherwise specified in the Special Conditions.
1.3 The General Conditions of Sale can be changed at any time. Any changes and / or new conditions will be effective from the moment of their publication in the "Conditions of Sale" section of the Site. For this reason users are invited to regularly access the Site and to consult, before making any purchase, the most updated of the General Conditions of Sale. The applicable General Conditions of Sale are those in force at the date of sending the purchase order.
The user is obliged to read carefully these General Conditions of Sale and the Special Conditions, which shop.oliosalvagno.com makes available to him in the "Conditions of Sale" section of the Site and for which it is allowed to be stored and reproduced, as well as all other information that shop.oliosalvagno.com provides on the Site, both before and during the purchase process.
1.4 These General Terms and Conditions of Sale are applicable to Italian territory only. They do not regulate the sale of products and / or the provision of services by parties other than shop.oliosalvagno.com that are present on the Site through links, banners or other hypertext links. Before making commercial transactions with such subjects it is necessary to check their conditions of sale. shop.oliosalvagno.com is not responsible for the provision of services and / or for the sale of products by such subjects. On websites that can be consulted through these links shop.oliosalvagno.com does not carry out any checks and / or monitoring. shop.oliosalvagno.com is not responsible for the contents of these sites nor for any errors and / or omissions and / or violations of the law by the same.
2. Purchases on the Website
2.1 Access to the offers on the Site is reserved exclusively for users who are over the age of 18 and are members of the club shop.oliosalvagno.com. To become a member of the club shop.oliosalvagno.com you must register on the Site, creating a shop.oliosalvagno.com account.
2.2 Access to the offers on the Site is allowed both to users and consumers, as defined by art. 3, co. 1, lett. a) of Legislative Decree 206/2005 ("Consumer Code"), meaning the natural persons who, in relation to the purchase of the Products, act for purposes unrelated to commercial, artisanal, entrepreneurial or professional activity carried out, both to users who are not consumers within the meaning of that definition.
2.3 There is a limitation of purchase to three (3) pieces for the same item for each order. In no case can they make purchases on the Site the retailers or wholesalers or, in general, all the subjects who intend to purchase the Products for the purpose of subsequent resale. It is therefore forbidden for such persons to register on the Site and make purchases on the Site. The subjects referred to in art. 8.7.7.
2.4 shop.oliosalvagno.com reserves the right to refuse or cancel orders that come (i) from a user with whom it has a legal dispute in progress; (ii) by a user who has previously violated these General Conditions of Sale and / or the terms and / or terms of the purchase contract with shop.oliosalvagno.com; (iii) by a user who has been involved in fraud of any kind and, in particular, in fraud related to credit card payments; (iv) by users who have issued false, incomplete or inaccurate identification data or who have not promptly sent to shop.oliosalvagno.com the documents requested by the same within the procedure or which have sent invalid documents; (v) by users who do not give sufficient guarantees of solvency.
2.5 Please note that the sale of alcoholic beverages is forbidden to minors under the age of 18, according to the provisions of art. 7 of the law of 8 November 2012, n. 189 and that, therefore, shop.oliosalvagno.com, does not offer and does not sell wine and / or alcoholic beverages to minors under the age of 18. In order to verify the existence of the minimum age required by law, in the case of purchase of wine and / o alcoholic beverages, shop.oliosalvagno.com reserves the right to ask the user, during the purchase process, to enter their tax code. If the tax code shows that the user is under 18 years of age, he will be prevented from continuing the purchase process and submitting the related order. In any case, if, for any reason, even of a technical nature, the purchase order should still be sent, it will be immediately terminated pursuant to and for the purposes of art. C. 1456, awaiting its opposition to current legislation. The user will be promptly informed by e-mail of the cancellation of the order and, if payment has already been made, shop.oliosalvagno.com will refund the total amount paid, consisting of the purchase price of the Product, from the expenses of dispatch, if applied, and any other additional cost, as indicated in the order form, with the methods and timescales as per art. 7.2, last paragraph that follows.
3. Registration on the Website
3.1 Registration on the Site is free. To register on the Site, the user must complete the registration form, entering the name, surname, an e-mail address and a password and click on the "Send" button on the form. Registration will be confirmed by e-mail to the user who, in order to complete the registration procedure, must click on the appropriate link contained in the communication received.
3.2 Registration credentials must be used exclusively by the user and can not be transferred to third parties. The user undertakes to keep them secret and to ensure that no one has access to them, as well as to inform shop.oliosalvagno.com without delay, by contacting them as indicated in art. 17, in case of suspected improper use and / or disclosure of the same. The user guarantees that the personal information provided during the registration procedure on the Site is complete and truthful. Each user is allowed to register on the Website for one time only, since multiple registrations made by a single user are prohibited. Where shop.oliosalvagno.com detects that the same user has made multiple registrations on the Site, shop.oliosalvagno.com reserves the right to proceed, immediately and without prior notice, to block the related account shop.oliosalvagno.com. The user agrees to keep shop.oliosalvagno.com free from any damage, obligation or compensation and / or sanction arising from and / or in any way related to the violation by the user of the rules on registration to the site or on the retention of credentials registration
4. Information direct to the conclusion of the contract
4.1 In compliance with Legislative Decree 9 April 2003, n. 70 laying down provisions on electronic commerce, shop.oliosalvagno.com informs the user that:
1. to conclude the contract for the purchase of one or more Products on the Site, the user must complete an order form in electronic format and send it to shop.oliosalvagno.com, electronically, following the instructions that will appear from time to time. time on the Site and that will accompany the different phases of the purchase;
2. the contract is concluded when the order form reaches the server of shop.oliosalvagno.com;
3. before proceeding with the transmission of the order form, the user will be able to identify and correct any errors in entering the data by following the instructions indicated on the Site from time to time and which will accompany the different phases of the purchase;
4. Once the order form has been registered and the confirmation of the authorization to pay the total amount due is received, shop.oliosalvagno.com will send the user, via e-mail to the e-mail address indicated, the confirmation of order, containing a summary of the General Conditions of Sale and the special conditions applicable to the contract, information on the characteristics of the product purchased, detailed indication of the price, the means of payment used, information on the right of withdrawal, delivery and any additional costs, the duration of the contract, if applicable, as well as, in the case of an automatic renewal contract, an indication of the conditions for termination of the contract, and of customer service contacts, which the user can contact to request assistance and / or submit complaints. It is recommended to keep the e-mail received as proof of purchase. The General Conditions of Sale applicable to the order, as well as the standard instructions on withdrawal and the withdrawal form as per art. 10 will be attached to the e-mail confirming shipment;
5. the order form will be filed in the database of shop.oliosalvagno.com for the time necessary to process the order and, however, in accordance with the law. To access your order form, the user can consult the "Profile - My Orders" section of the Site where he will find the list of all orders placed.
4.2 The language available to users for the conclusion of the contract is Italian. Customer Service is able to communicate with users in the same language.
5. Validità delle offerte e prezzi
5.2 Tutti i prezzi dei Prodotti sono espressi in Euro (€) e si intendono comprensivi della Imposta sul Valore Aggiunto ("IVA"). Le spese di spedizione e ogni altro eventuale costo aggiuntivo, comprensivi di IVA ed espressi in Euro (€), saranno espressamente e separatamente indicati nel modulo d'ordine, prima che l'utente proceda alla trasmissione del medesimo, nonché sulla e-mail di conferma dell'ordine.
5.3 Il prezzo dei Prodotti può essere modificato da shop.oliosalvagno.com in ogni momento, senza preavviso, fermo restando che il prezzo addebitato all'utente sarà quello pubblicato sulla scheda informativa che illustra le principali caratteristiche del Prodotto (“Scheda Prodotto”) al momento dell'invio dell'ordine. Non si terrà conto di eventuali variazioni (in aumento o in diminuzione) di prezzo successive alla trasmissione dell’ordine.
6. Ordini di acquisto; informazioni sui Prodotti
6.1 shop.oliosalvagno.com darà corso all'ordine di acquisto, e quindi effettuerà la spedizione del Prodotto acquistato, solo dopo aver ricevuto conferma dell'autorizzazione al pagamento dell'importo totale dovuto, costituito dal prezzo d'acquisto, dalle spese di consegna, se applicate, e da ogni altro eventuale costo aggiuntivo, come indicato nel modulo d'ordine (“Importo Totale Dovuto”). Nel caso in cui l’Importo Totale Dovuto non venga pagato ovvero il buon esito del pagamento non sia confermato, il contratto di acquisto si intenderà pertanto risolto di diritto ai sensi e per gli effetti di cui all'art. 1456 c.c.. Di tale risoluzione e della conseguente cancellazione dell’ordine, l’utente sarà avvisato immediatamente dopo la trasmissione dell’ordine, tramite il Sito.
6.2 I Prodotti resteranno di proprietà di shop.oliosalvagno.com fino all'avvenuto pagamento da parte dell'utente dell'Importo Totale Dovuto. Il rischio di perdita o danneggiamento dei Prodotti, per causa non imputabile a shop.oliosalvagno.com, invece, sarà trasferito all’utente quando l’utente, o un terzo dallo stesso designato e diverso dal vettore, entrerà materialmente in possesso dei Prodotti.
6.3 I Prodotti offerti sul Sito sono gli articoli presenti nel catalogo elettronico pubblicato sul Sito al momento della effettuazione dell'ordine da parte dell'utente.
6.4 Ciascun Prodotto è accompagnato da una Scheda Prodotto. Le immagini e le descrizioni presenti sul Sito riproducono quanto più fedelmente possibile le caratteristiche dei Prodotti. I colori dei Prodotti, tuttavia, potrebbero differire da quelli reali per effetto delle impostazioni dei sistemi informatici o dei computer utilizzati dagli utenti per la loro visualizzazione. Le immagini del Prodotto presenti nella Scheda Prodotto, inoltre, potrebbero differire per dimensioni o in relazione a eventuali prodotti accessori. Tali immagini devono pertanto essere intese come indicative e con le tolleranze d’uso. Ai fini del contratto di acquisto, farà fede la descrizione del Prodotto contenuta nel modulo d’ordine trasmesso dall’utente.
7. Availability of Products
7.1 The products offered on the Website are limited in number. It may therefore happen, also due to the possibility that several users buy the same Product at the same time, that the ordered Product is no longer available after the transmission of the purchase order.
7.2 In any case of unavailability of the ordered Product, without prejudice to the rights attributed to the user by the law, and in particular by Chapter XIV of Title II of Book IV of the Civil Code, the user will be promptly informed by e-mail.
The user will then be entitled to immediately terminate the contract, except for the right to compensation for damages, pursuant to and for the purposes of the provisions of art. 61, IV and V comma, of the Consumer Code. Without prejudice to this right, shop.oliosalvagno.com undertakes to recognize the user, at the choice of the latter, a voucher or the Vip Card, according to the terms and conditions set forth in art. 7.3 that follows.
In the event that the user makes use of the right of resolution pursuant to art. 61, IV and V paragraph, Consumer Code, and the payment of the Total Due Amount has already occurred, shop.oliosalvagno.com will refund the Total Due Amount without undue delay and, in any case, within the deadline of 15 working days from sending the order. The refund amount will be communicated to the user by e-mail. This amount will be credited to the same payment method used by the user for the purchase. Possible delays in crediting may depend on the bank, the type of credit card or the payment solution used. In any case, the value date will be the same as the debit.
7.3 In the event that the user does not proceed with the termination of the contract pursuant to art. 61, IV and V comma, Consumer Code, without prejudice to the possibility for the user to make use of this remedy at any time and / or the ordinary means of protection provided by law and, in particular, by Chapter XIV of the Title II of Book IV of the civil code, shop.oliosalvagno.com undertakes to recognize to the user, as soon as the unavailability of the Product has been communicated, and, in any case within the period of 15 days from that moment, a voucher to purchase the value of € 5.00, spendable on the site.
7.4 In the case of orders relating to a number of Products ("Multiple Order"), if the unavailability occurs only for some of the Products covered by the Multiple Order - without prejudice to the rights attributed to the user by law, and in particular from Chapter XIV of Title II of Book IV of the Civil Code, and without prejudice to the application of articles 7.2 and 7.3 that precede, if the unavailability unavailable regards all the Products included in the order - shop.oliosalvagno.com will immediately notify the user by e-mail.
The user will then be entitled to immediately terminate the contract, limited to the Product (s) that has become unavailable, subject to the right to compensation for damages, pursuant to and for the purposes of the provisions of art. 61, IV and V comma, of the Consumer Code. Without prejudice to this right, shop.oliosalvagno.com undertakes to recognize the user, at the choice of the latter, a voucher, at the terms and conditions set forth in art. 7.3 that precedes. In the event that the user makes use of the right to terminate as per art. 61, IV and V paragraph, Consumer Code, the purchase contract concerning the Product and / or Products entered / i in the Multiple Order and become / i unavailable / i will be partially solved, limited to this Product / s , with the consequent return, if already paid, of the amount due in relation to this Product / s, including delivery costs, calculated as in the paragraph below, and any other additional cost due in connection with specific Products ("Due Partial Amount"); the resolution of the whole Multiple Order will be possible only in the case of evident and proven ancillary nature of the Products covered by the Multiple Order that have become unavailable compared to the other Products covered by the Multiple Order available.
In the case provided for in the preceding paragraph, the quantification of delivery costs to be returned to the user will be carried out according to the provisions of art. 8.4 that follows.
The Partial Amount Due by the user in relation to the Product (s) that has become unavailable / i, if the payment has already been made, will be reimbursed to the user with the times and methods indicated in art. 7.2, last paragraph.